Booking Terms

GENERAL TERMS & CONDITIONS

  • Bed & Breakfast rates include VAT and Breakfast  
  • Self-catering rates include VAT but no other meals or extras 
  • We accept VISA, MASTERCARD and DINERS CLUB  
  • Strictly a NON-SMOKING establishment (smoking only permitted outdoors in designated areas) – guests found smoking indoors or non-smoking areas will be liable for the professional cleaning costs of those areas and any damage to Sneezewood property 
  • No pets/animals allowed  
  • ONLY those persons booked and confirmed are permitted to use the accommodation and facilities, any other guests/visitors by prior arrangement with management only. 
  • Any guests who stay over and have not booked, will be charged in full 
  • Dietary requirements will gladly be accommodated if advised  in advance (B&B only) 
  • Packed lunches and dinner to be booked at least 24 hours in advance (B&B only) 
  • Dinner is a set three course meal which is served at 19h00 in the dining area (B&B only).  Guests who book dinner and do not arrive at 19h00 will have their meal placed on a hot-tray until 19h30 whereafter it will be cleared and guests will be liable for the full cost thereof. 
  • No dinner service on Sundays  
  • Breakfast service : 07h00 – 09h00 only, final cooked breakfast orders at 08h45 (B&B only) 
  • No room service meals are available 
  • No food or drink to be bought into the Bed & Breakfast unless by prior arrangement  
  • Guests found eating in the B&B rooms will be liable for the professional cleaning of these rooms 
  • We are fully licenced and hold a liquor licence 
  • No online bookings accepted for sameday bookings, phone for sameday bookings 
  • A late check-in fee of R200 per person will be charged for guests checking-in after 19h00 
  • All arrivals to be before 23h00 guests not here before then will not have access to the property and will be liable for the full cost of the accommodation.

CHILDREN
Bed & Breakfast:  over 10 years only (to stay in their own room at single rate)
Self-Catering Cottage: All welcome

  • Children under 24 months sleeping in a camp cot, no additional charge, if they require a bed, they will be counted as an additional person
  • Children over 24 months will be counted as an additional person 

BOOKING INFORMATION REQUIRED – we will not confirm any reservations without a contact number for the clients: 

  • Full names of guest(s) 
  • Contact telephone number for guest(s)
  • Approximate time of arrival 
  • Any dietary restrictions 

CHECK-IN / CHECK-OUT 
Check-in: 14h00
Check-out: 10h00

  • Earlier/later by prior arrangement and subject to availability and discretion of management  
  • A late check-in fee of R200 per person will be charged for guests checking-in after 19h00 
  • All arrivals to be before 23h00 guests not here before then will not have access to the property and will be liable for the full cost of the accommodation 
  • Please advise us of your expected arrival time so that we can ensure there is someone here to meet you.  

DEPOSIT & PAYMENT 

  • All bookings required to be in writing 
  • In order to secure the booking, a deposit of 50% of the total cost of the reservation is required OR receipt of travel agent / tour operator’s voucher within 6 working hours of the booking being made
  • Should we not have received a copy of the deposit slip/proof of payment or travel voucher within this time, the reservation will be automatically released and a new enquiry will need to be submitted.
  • The responsibility of forwarding the proof of payment / voucher lies with the guest / travel agent / tour operator
  • Once the proof of payment / voucher has been received, the booking is considered confirmed and will be subject to our cancellation policy as per below 

CANCELLATION POLICY  
Please note our cancellation policy which will be strictly enforced:

  • 0 - 5 days and “no-shows”, full cost of accommodation
  • 6 - 10 days, 50% total cost of accommodation 
  • 11 - 14 days, 25% total cost of accommodation 

Exceptions will only be made under special and unique circumstances and at the discretion of management